Shipping policy

At GamerTech, we are committed to delivering a seamless shopping experience to our customers worldwide. Please review the following information regarding our shipping policy:

  1. Free Shipping (CA, US, UK):

    • We are pleased to offer free shipping to Canada, the USA, and the UK on all orders placed through our website.
    • Please note that while shipping is free, any duties, taxes, or customs fees incurred during the import process are the sole responsibility of the customer. These additional charges may vary depending on your location and local customs regulations.

  2. Packaging and Protection:

    • Each computer is meticulously packaged with care to ensure its safe transit.
    • We use proper packaging materials, including foam inserts, to protect the computer from damage during transportation.

  3. Reporting Damaged Shipments:

    • If your computer arrives damaged, we kindly request that you take photographs of the damaged packaging and product immediately upon receipt.
    • Please contact our customer support team within two weeks (14 calendar days) of purchase, providing the necessary documentation and photos.
    • We will assist you in resolving the issue promptly, including covering the return shipping costs and providing a replacement for your damaged computer.

  4. Shipping for Warranty, Repairs, and Upgrades:

    • If you need to ship your computer back to us for warranty claims, repairs, or upgrades, please note that shipping costs will be the customer's responsibility.
    • We recommend using a reliable shipping service with insurance to protect the package during transit.
    • Any damages that occur during the return shipment for warranty, repairs, or upgrades will also be the customer's responsibility.

Please keep in mind that this shipping policy is specific to GamerTech and may not apply to other sellers or manufacturers. We reserve the right to modify this policy at any time, and any updates will be published on our website.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team for further assistance.

Thank you for choosing GamerTech. We appreciate your trust and look forward to serving you.