Warranty

๐Ÿ”’ GamerTech VIP Total Care Warranty

This is not a standard extended warranty.
GamerTech VIP Total Care is designed for customers who want maximum protection, zero downtime, and priority service for their PC.

๐Ÿ•’ Coverage Options

VIP 2-Year Total Care Warranty

Price: 12% of total PC value

VIP 3-Year Total Care Warranty

Price: 15% of the total PC value

โœ… Whatโ€™s Included

๐Ÿงฉ Instant Part Replacement (No RMA Waiting)

  • On-the-spot replacement using in-stock components

  • No manufacturer RMA delays

  • GamerTech handles all backend warranty processing

If a part fails, we replace it immediately.

๐Ÿš€ VIP Priority Service

  • No waiting line

  • Same-day diagnostics

  • Priority bench placement

  • Priority part allocation

Your PC is always first in line.

๐Ÿ“ž Phone & Remote Support Included

  • Over-the-phone diagnostics

  • Remote troubleshooting

  • Software and driver assistance

  • Support after Windows or software updates

Help when you need it, without coming into the shop.

โš™๏ธ PC Optimization & Performance Tuning

  • BIOS and firmware updates

  • GPU and CPU driver optimization

  • Fan curve and thermal tuning

Your PC stays fast, stable, and efficient.

๐Ÿงน Professional Cleaning & Preventive Maintenance

  • Internal dust cleaning

  • Airflow and thermal inspection

  • Component and cable check

Preventive care to reduce long-term wear and failures.

๐Ÿšš Two-Way Shipping Covered (Warranty Service)

  • Two-way shipping is covered for all warranty-related services

  • Customers must retain the original GamerTech PC box and internal packaging, which is designed to properly protect the system during transport

  • Shipping damage is not covered under the warranty

  • Customers will have the option to add shipping insurance at the time of shipment, which is highly recommended

  • Shipping insurance is calculated at the time of shipping and typically costs approximately $15 per $1,000 of declared value

๐Ÿ”„ System Updates & Ongoing Maintenance

  • Windows updates and stability checks

  • Firmware updates (BIOS, SSDs, GPU)

  • Compatibility checks after major system updates

No more worrying about broken updates.

๐Ÿ› ๏ธ Labour Included for Hardware Upgrades

  • Labour for PC upgrades is included

  • Customers only pay for the new hardware

  • No installation fees for RAM, storage, GPUs, cooling, or similar upgrades

Upgrade anytime without extra labour costs.

๐Ÿง  No-Lemon Protection

  • If the same component fails multiple times

  • It will be replaced with an equivalent or better-performing part

Built-in peace of mind.

๐Ÿ” Transferable Warranty

  • Warranty remains with the PC if sold or transferred

  • Increases resale value

  • Adds long-term value to the system

๐Ÿ’ก Why Choose VIP Total Care

No downtime
No surprise costs
No manufacturer run-around
No long waits, just fast solutions and full coverage

๐Ÿ›ก๏ธ GamerTech Standard 1-Year Warranty (Included)

Every GamerTech PC includes a Standard 1-Year Parts & Labour Warranty at no additional cost.

Whatโ€™s Included

Parts & Labour Coverage (1 Year)
Defective components are covered under manufacturer warranty and will be repaired or replaced at no labour cost.

Manufacturer RMA Process
In most cases, defective parts must be shipped back to the manufacturer for approval and replacement.
Part replacement may take 2โ€“4 weeks, depending on manufacturer processing times and part availability.

PC Cleaning (1 Time Within First Year)
One complimentary internal PC cleaning is included within the first year to help maintain airflow and system health.

Whatโ€™s Not Included

Shipping Not Covered
Shipping costs to and from GamerTech for warranty service are not included under the Standard 1-Year Warranty.

Immediate Part Replacement Not Guaranteed
Same-day or on-the-spot part replacement is not guaranteed, as replacement parts are subject to manufacturer RMA timelines.

No Priority or VIP Service
Standard service queue applies.
Same-day diagnostics, priority service, and instant part replacement are not included.

Want More Coverage?

For faster turnaround, priority service, covered shipping, instant part replacement, system maintenance, and upgrade labour, consider upgrading to GamerTech VIP Total Care Warranty.

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